Return Policy

Dirt Cheap Stores Returns Policy Our Responsibility to you If the product you buy from Dirt Cheap Stores is faulty or does not match the sample or description we will offer you a repair, exchange or refund within 7 days.# *
When you return a product, it must be in an "as sold" condition, including all packaging, instruction manuals and accessories.

Keep Your Receipt

It is always easier to provide a repair, exchange or refund if you have a receipt

Without a receipt

If you do not have a receipt, identification showing your name, address and signature will be required to locate your computerized receipt. Please note that we are only able to reprint receipts for products purchased within a 6 month period. Refunds on products within 7 days without a receipt may be by cheque mailed to your home address within 10 working days. Dirt Cheap Stores is not obliged to give you a repair, exchange or refund if you change your mind after purchase. Choose carefully, particularly when purchasing the following lines. If sealed do not open!

# Exclusions

Printer Cartridges, DVDs CDs & Computer Software We cannot give you an exchange or refund if the seal has been broken * Special Procedures for certain products Mobile phones, Electrical Products & Photographic Equipment that are faulty, unfit for purpose or do not comply with sample or description. Dirt Cheap Stores will send the product to the manufacturer for assessment. We will provide you with a repair, exchange or refund if the manufacturer confirms that the product is faulty, unfit for purpose or does not comply with a sample or description. You must provide a receipt or proof of purchase for the manufacturer warranty purposes.

Desktops & Notebooks/Laptops that are faulty, unfit for purpose or do not comply with sample or description. Computer Manufacturers offer a direct warranty service for end users. We recommend that you contact the Manufacturers customer care hotline and returning your product directly to the manufacturer. You must provide a receipt or proof of purchase for manufacturers warranty purposes. Dirt Cheap Stores will send the product to the manufacturer to repair the product or advise us to offer you an exchange or refund. In the unlikely event that your product develops a fault during the manufacturers warranty, we will gladly forward your product to the manufacturer for repair. We will request a fee to cover insurance for the product during transportation. Should you choose not to pay the fee, you will not hold us responsible for any loss or damage to the product whilst in transit.

For any return you will need to obtain a return authorisation from our company. Please do not return any items without our Return Authorisation (Number). We do not accept responsibility for items returned without our Return Authorisation.
When returning goods to us please send the goods via registered post with insurance or an alternative insured means as we will not take responsibility for any items that are lost / stolen or damaged being returned to us.

To view the return authorisation request form you will need to have Adobe Reader or similar product capable of displaying a PDF file installed on your computer, if you do not have this installed please click the icon below to get a free download of Adobe Reader.

Our Australian Guarantee

All of our products come with an Australian Warranty and we offer support via phone for any technical issues.